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FAQ

Have Questions? We've Got Answers...

Where is my order?

Click on the order you want to track for more details. If the order has been shipped with tracking, you can click on the tracking link from your account to follow its progress.

The email we send you regarding your order shipment will also indicate when we expect your delivery.

Couldn’t find the information you need? Send a message to our Customer Service Team from your account.

If your tracking has not been updated, please allow 5 business days after receiving your confirmation email before contacting our customer service.

The item I ordered is out of stock. Why is it still on the website?

Stock availability at PrimeTechStock depends on demand. We want to ensure that you can order and receive the products you love effortlessly, which is why we always strive to keep you informed if an item is out of stock.

Occasionally, there may be an unexpected delay—if that happens, we will contact you to keep you updated.

What is the status of my order?

Your account makes it easy to track all your orders.

Once logged in, you will see every order you have placed with us. Simply select the order you want to check, and you will find all the information you need.

We will also send you an email notification once your order is on its way!

How can I modify my order?

Once your order has been placed, we are unable to make modifications.

If you wish to cancel your order so you can place a new one, you need to log into your account.

Select the order you want to cancel, and you will see the option to cancel individual items or the entire order.
You will receive an email within one hour confirming whether the cancellation was successful.

Please do not place a new order until you have received confirmation from us!

I received a damaged item. What should I do?

We take pride in our products and are sorry to hear that your order arrived damaged.

Mistakes can sometimes happen, but don’t worry—we are here to help. Please send us a message from your account.

⚠ Do not discard the item! We may ask for photos of the damage to ensure we take the necessary steps to prevent this from happening again.

As soon as we determine what happened, we will send you an email explaining the situation and the next steps.

An item is missing from my order. What should I do?

We ship items separately to ensure you receive your products as quickly as possible.

Your shipping confirmation email will list the items that have been dispatched.
If the missing item is not listed, it means it has not been shipped yet and should be on its way soon.
If the item has been shipped but is missing from your package, please send us a message via your account so our Customer Service Team can assist you.

What is your return policy?

Please refer to our Return Policy page for detailed information.

If your question is not answered there, our Customer Service Team is available to help. You can contact them directly via your account.

What happens once my returned item is received?

Once we receive your return, we will process your refund for the returned items and send you an email notification.

This process can take 3 to 5 business days from the date we receive your return.

When will I receive my refund?

Your refund should be credited to your account within 5 business days, and we will send you an email confirmation once it has been processed.

If you do not receive your refund within 10 business days after our confirmation email, please contact our Customer Service Team via your account.

How can I sign up?

Signing up is easy!

Go to our registration page to join the PrimeTechStock community and get exclusive access to news, special promotions, and early updates on our latest products.